Terms and Conditions - FrostWave

Terms and Conditions

Last updated: [Insert Date]

1. Acceptance of Terms

By accessing or using the FrostWave website (the "Site") and purchasing our products, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our Site.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. You are advised to review these Terms periodically for any changes. Your continued use of the Site after any modifications will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Terms.

3. Products and Services

FrostWave sells R-410A refrigerant and related products. We strive to provide accurate product descriptions and pricing; however, we do not guarantee that all information is complete or error-free. We reserve the right to modify or discontinue any product without prior notice.

3.1 Product Availability

All products are subject to availability. If a product is unavailable after you place an order, we will notify you via email, and you may choose to wait for the item to be restocked or cancel your order for a full refund.

4. Orders and Payment

By placing an order on our Site, you agree to provide accurate, current, and complete information for your order, including your payment information. All orders are subject to acceptance by FrostWave, and we may refuse or cancel your order at any time for reasons including, but not limited to:

• Product availability
• Errors in the pricing or product information
• Suspicion of fraudulent activity
• Inability to process your payment

All payments are processed through secure third-party payment processors. We do not store or collect your payment information.

5. Shipping and Handling

We offer free shipping on all orders. Our handling time is 1-3 business days, and shipping typically takes 15-25 business days. By placing an order, you acknowledge and accept these shipping times. We are not responsible for delays caused by carriers or other external factors.

5.1 International Shipping

We currently offer shipping within the United States and internationally. International customers are responsible for any customs duties, taxes, or other fees associated with their orders. Delivery times may vary based on location.

6. Returns and Refunds

We accept returns for unused and unopened products within 30 days of receipt. To initiate a return, please contact our customer service team. Refunds will be processed to the original payment method after we receive the returned item. Shipping fees are non-refundable.

6.1 Return Process

To return a product, please follow these steps:

1. Contact us at yourcontactemail@example.com to initiate the return.
2. Provide your order number and a brief description of the reason for the return.
3. Return the item in its original packaging, including all accessories and documentation.

7. Limitation of Liability

In no event shall FrostWave, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site or the purchase of our products, even if we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless FrostWave and its affiliates from any claims, losses, damages, liabilities, costs, or expenses (including attorney's fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of another party.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your State].

10. Contact Us

If you have any questions about these Terms, please contact us at yourcontactemail@example.com or by phone at [your phone number].

11. Entire Agreement

These Terms constitute the entire agreement between you and FrostWave regarding your use of the Site and the purchase of our products, superseding any prior agreements between you and FrostWave.

12. User Accounts

To access certain features of our Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

13. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, and images, is the property of FrostWave or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.

14. Termination

We reserve the right to terminate or suspend your access to the Site and our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or us.

15. Disclaimer of Warranties

The products sold on our Site are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the products will meet your expectations or that the Site will be free from errors or interruptions.

16. Force Majeure

FrostWave shall not be liable for any failure to perform its obligations under these Terms if such failure results from any cause beyond FrostWave's reasonable control, including but not limited to mechanical, electronic, or communications failure or degradation.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect.

18. Waiver

The failure of FrostWave to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.