Shipping Policy

Effective Date: November 2, 2024

Welcome to FrostWave! We are committed to ensuring that your experience with us is as smooth and enjoyable as possible. Our shipping policy outlines everything you need to know about how we handle shipping for your orders of R-410A refrigerant.

1. Order Processing

Upon receiving your order, our team will promptly process it. Our standard handling time is 1 to 3 business days. This means that we aim to package and ship your order within this timeframe. Orders placed after business hours or on weekends will begin processing on the next business day.

During peak seasons or promotional sales, processing times may be extended, and we appreciate your understanding during these busy periods.

2. Shipping Methods

FrostWave partners with reliable carriers to ensure that your orders are delivered safely and efficiently. We offer a variety of shipping options based on your location and preferences.

3. Shipping Times

After your order has been processed, the estimated delivery time is 15 to 25 business days. This timeframe can vary depending on several factors, including:

• Destination: Remote or rural areas may experience longer delivery times.
• Carrier Delays: Occasionally, carriers may experience delays due to weather conditions, traffic, or other unforeseen circumstances. We appreciate your patience in such cases.

Once your order has shipped, you will receive a confirmation email with tracking information, allowing you to monitor your shipment’s progress.

4. Shipping Costs

At FrostWave, we believe in providing value to our customers. As such, we offer FREE shipping on all orders. There are no hidden fees or unexpected charges at checkout.

5. International Shipping

Currently, we only ship within the United States. If you are interested in international shipping, please contact our customer service team to inquire about potential options.

6. Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. This allows you to track your order’s journey from our facility to your doorstep. You can check the status of your shipment at any time by clicking on the link provided in your confirmation email.

7. Issues with Shipping

If you encounter any issues with your shipment, such as:

• Delayed delivery
• Missing items
• Damaged products upon arrival

Please reach out to our customer service team at yourcontactemail@example.com or [your phone number] as soon as possible. We are here to help resolve any issues and ensure your satisfaction.

8. Returns and Exchanges

If you are not completely satisfied with your purchase, we have a simple returns and exchanges policy. Please refer to our Returns Policy for detailed information on how to return or exchange items.

9. Changes to Shipping Policy

FrostWave reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage our customers to review our policy periodically to stay informed about our shipping practices.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact us. Our customer service team is available to assist you.

Thank you for choosing FrostWave! We appreciate your business and are committed to delivering the highest quality products and service.